FAQs

We’ve compiled this list to get you started, we’re happy to answer any additional questions you may have about event venues, lodging and catering.

Lodging

 

What are the check-in and check-out times?

Guests can check into their rooms between 2:00pm and 7:00. pm. You will need to check out by 11:00am.

 

What if I need to check-in later?

If you check in later, a member of the hospitality team will give you a key code or arrangements can be made for someone to meet you when you arrive.

 

What if I need to check-out later? 

You can check out as late as 1:00pm, but will be charged a $50 late check-out fee. 

 

Where do I park?

The Guest House lot between Second Avenue and James Street is the most convenient for The Timberlake Properties. On-street parking is available across from The Townhouse and The Parker. 

 

What is a non-hosted bed and breakfast?

No one lives on-site at a non-hosted B&B. Someone will be available to meet you and show you your accommodations. Your breakfast will be available but is self-serve. You will have a private suite and will share common areas with other guests.

 

What’s for breakfast?

The Market makes a quiche to enjoy during your stay. The kitchen is stocked with milk, juice, fruits, cereals, and coffee.

 

What are the common areas?

The living room, dining room, kitchen, porch, and patios are common areas shared with all guests. All guests are able to use the grill on the patio. 

 

Are children welcome?

The Kathleen Suite with junior has a second bedroom with twins beds and The Mark suite in the Townhouse has 2 double beds—either is perfect for the kids! Each suite in the Timberlake also has a fold-out sofa bed. 

 

Is there a fee for using the fold-out sofa bed? 

There is a $10 linen fee.

 

Are pets allowed?

The Townhouse is a pet-friendly rental. 

 

Are discounts available? 

We offer 10 % bereavement and military discounts. Those using the military discount must show military ID. 

Event Space

Are decorations permitted? 

Yes, 3M products can be used in some spaces to secure decorations. We ask that you do not use tape, tacks, nails, glue, glitter, confetti, silly string, rice, seeds or open flame candles. Please check with hospitality regarding where 3M products can be used.

 

How do I make a reservation?

Call one of our representatives at (304)466-8100 or book your event.

 

Is a deposit required?

A non-refundable security deposit is required at the time of reservation for your venue and catering. The security deposit is a minimum of $50 or 25% of the total balance, whichever is greater. The non-refundable deposit is applied to the total balance. If you must cancel your event, the deposit can be applied toward the rental of any of our properties. A credit card is required to be kept on file for additional charges incurred by either venue or catering services that have been added to the master bill.

 

When is the final payment due? 

The final payment is due one week prior to your event.

 

What if my event lasts longer than expected?

We require that all groups adhere to the beginning and end times of their rental agreement. Events extending above allotted time will be charged by the hour with a one-hour minimum.

 

What if I decide to change my venue? 

If you decide to change venues, you will be charged the rental rate for the venue you rent. We reserve the right to charge a service fee for changing setups within 48 hours of function.

 

How much time is allowed for decorating and setup?

Wedding packages come with 2 hours in the venue for decorating or rehearsal, otherwise, our rental time starts from the moment the room is accessed. Please schedule any extra time you might need. These times include the set-up and tear down for outside vendors such as florists, DJs, wedding planners, etc. 

 

What if I need to cancel my event?

If you need to cancel or postpone your function, a notice should be given verbally and in writing. If you cancel within 30 days of the function, you will forfeit your deposit.

 

Do you offer special pricing for non-profit organizations?

501(c)3 non-profits may be eligible for special pricing on venue rentals. Please speak to one of our representatives for details.

Catering

 

Do I have to use your catering services at your venues?
All food and beverages must be purchased through The Market on Courthouse Square or The Guest House—with the exception of a wedding cake. Each of the businesses has state-issued licenses in accordance with WV ABC and Health Department to be able to serve both.

 

What if I want to create my own menu?

You can create your own menu. Our catering menu can be used as a guide to help understand pricing and capabilities. You can schedule a time to meet with our culinary team to customize a menu of your choosing and budget.

 

When should menu selection be completed?

Catering choices should be decided at least 30 days before your event. 

 

What is the “guaranteed guest count” and when is it due? 

This is the number of guest meals you will pay for, and it also represents the number of place-settings the catering team will set inside the room. Your guaranteed guest count is due 2 weeks before your event.

 

Are alcoholic beverages allowed at my event?

Yes, although you cannot bring alcohol from other vendors. The WV ABC regulates the sale and service of all alcoholic beverages. As licensees, we are responsible for the sales and service of alcohol in all our venues. If alcoholic beverages are to be served on the premises, we require our servers/bartenders to dispense the beverages. Per the WV ABC regulations, our staff will request the proper identification verifying legal age and they have the right to refuse any person who appears to be intoxicated. An additional fee will be charged for security and a bartender for your event.

 

What are options for a bar at my event?

We can order speciality wines, beers and liquors. All alcohol must be purchased according to the case size by the manufacturer. Alcohol must be ordered no less than 3 weeks prior to the event and paid for at the time of ordering. An open bar or cash bar requires a minimum of $100 sales the first hour and $50 sales each additional hour of the event. If your group does not meet the consumption requirements, the difference between amounts will be added to your master bill.

 

Can we choose two entrees and the same sides on the buffet?

Yes, however, we strongly encourage increasing the quantity of entrees to have enough food for everyone attending. For example, if you have 100 attendees and order 50 portions of chicken and 50 portions of ham - the first 50 guests could potentially get 2 types of meat, leaving only side options for the remaining guests. 

 

Can I use an outside vendor?

Because of licensing restrictions, the only outside vendors allowed are wedding cake vendors. - all details related to the vendor’s service must be arranged and approved by the staff. Wedding cake vendors must be able to either provide their own table linens, plates, cutlery, etc. If arrangements have been made prior to the day of the event for the culinary team to provide. Should additional items be used from our facility and/or provided by the culinary team, the cost of these items will be added to the master bill.

 

Are service fees and taxes included in your prices?

No. An 18% service fee and 6% tax is applicable to all food, setup, and beverage charges—with the exception of a cash bar. The service charge is taxable.

P.O. Box 100

Hinton, WV 25951  |  877.854.2828 • 304.466.8100

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