FAQs
We’ve compiled this list of FAQ's to get you started, we’re happy to answer any additional questions you may have about our accommodations and venues.​
LODGING
Before You Book
Are discounts available?
Yes. We offer a 10% bereavement discount and a 15% military discount. Military ID is required at check-in.
Are pets allowed?
Townhouse 213 is pet-friendly. This property allows pets, and a pet deposit and fees apply, based on the length of your stay. Please review our pet policy before booking.
Are your accommodations suitable for children?
Yes. We offer family-friendly options, including suites with multiple bedrooms, twin or double beds, and fold-out sofa beds. Please review individual accommodation descriptions to find the best fit for your group
Are extras available when booking?
Yes. When booking your stay, you may add optional extras such as breakfast items, champagne, chocolates, flowers, pet accommodations, late check-out, and curated gift options. Extras are selected during the booking process and charged accordingly.
Are your accommodations suitable for children?
Yes. We offer family-friendly options, including suites with multiple bedrooms, twin or double beds, and fold-out sofa beds. Please review individual accommodation descriptions to find the best fit for your group
What is a non-hosted vacation rental?
A non-hosted vacation rental means no one lives on-site. Available breakfast items are self-serve. You’ll enjoy a private suite and may share common areas with other guests.
When will my payment be processed?
When you book your stay, the required deposit will be charged to the card on file. The remaining balance will be charged to that same card on the day of your arrival, unless other arrangements have been made in advance.
When You Arrive
What are check-in and check-out times?
Check-in is anytime after 3:00. Check-out is by 11:00 AM. Guests are able to let themselves in upon arrival or can request a hospitality specialist to check them in if arriving before 4:30 pm. Late check-out is available until 1:00 PM for a $75 fee, based on availability.
Where do I go when I arrive?
Go to the house or suite that you booked.
Are all accommodations located in the same building?
No. Guest House accommodations are located across multiple nearby properties. Some suites are located in The Timberlake, while others are in The Parker or Townhouse properties. Your confirmation email will clearly list the property name, address, and access details for your stay.
Where should I park?
The Guest House parking lot between Second Avenue and James Street is the most convenient option for The Timberlake property. Curb-side parking is available near The Parker and Townhouse properties.
During Your Stay
What areas are shared with other guests?
At The Timberlake and The Parker, the living room, dining room, kitchen, porch, and patios are shared common areas when individual suites are booked. The back-yard grill is a shared Those booking the Thomas and Peggy suites share a hall bathroom. If the entire property is reserved, these spaces are exclusively yours.
Townhouse rentals are fully private and do not include shared areas.
Will staff access the property during my stay?
Guest House staff access the Timberlake and Parker properties daily, unless otherwise specified, to replenish supplies, remove trash, and clean shared common areas. This includes loading and running the dishwasher.
Staff do not enter Townhouse properties during your stay unless you request a refresh or need additional supplies or linens.
What’s included with breakfast?
You’ll have access to a self-serve breakfast selection, including cereal, oatmeal, fresh fruit, coffee, milk, juice, and water. Quiche from The Market on Courthouse Square is available for purchase and may be added during booking or arranged in advance. Quiches must be ordered before your arrival day.
Is there a fee for using a fold-out sofa bed?
You’ll have access to a self-serve breakfast selection, including cereal, oatmeal, fresh fruit, coffee, milk, juice, and water. Quiche from The Market on Courthouse Square is available for purchase and may be added during booking or arranged in advance. Quiches must be ordered before your arrival day.
Venues
Events and Rentals
How do I reserve and event space?
To reserve an event space, please call (304) 466-8100 to speak with one of our representatives.
Is a deposit required?
Yes. A non-refundable security deposit is required at the time of booking. The deposit is $50 or 25% of the total balance, whichever is greater, and is applied to your final bill.